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Return Policy

What is your return policy?

We offer a no questions asked return policy. Please note that merchandise can only be returned for refunds if it is unused with all price tags intact.

Return window details:

Return can be done within 30 days of delivery. The refund will be processed according to original mode of payment as per details given below. The product(s) should be purchased only from  and not from any other online or offline retailer.

  •  Product should be unused and unwashed
  •  There should be no marks, holes, stitches or stains on it
  •  All tags and original packaging items should be kept intact
  •  Product should be returned in sellable conditions

Your return request will be further handled by our Quality Check Team's standards.

  •  Card/ Wallet/ UPI/ Netbanking: Directly credited to the original source of payment
  •  Cash on delivery: Refund will be initiated once we receive the bank account details from the customer
  •  Loyalty Points refund will be made in the loyalty account

Exclusions from the return policy:

The following items are excluded from our return policy:

Due to hygienic reasons, we do not accept returns of innerwear items like panties, bloomers and briefs. All innerwear , personalised items and/or any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.

How can I contact you?

By email:

By phone: +919667796317; 

we are open everyday Mon-Sat 09:00 am to 06:00 pm, excluding gazetted holidays.

Bodycare International Ltd.

163, Patparganj Industrial Area,

Delhi 110092, (India)


Google location

When do I receive a refund?

You can place a return request online from Return Order  Page. Our courier partner will pick up the product from you within 3 days and shall process the refund on completion of quality check. The pickup to refund processing takes around 7-10 days. We will also send a confirmation email to you on refund processing

My order is damaged. What should I do?

Please contact our Customer Services team so we can advise you on the next step to take. Please  click here  to find our contact details.

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