Desired Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in inventory management.
Ability to handle customer grievances effectively.
Proficiency in MS Office.
Technical Competencies:
Knowledge of store operations and stock management.
Understanding of P&L management.
Proficiency in following SOPs.
Behavioral/General Competencies:
Customer Focus.
Result Orientation.
Problem-solving skills & Integrity.
Target Vs Achievement:
Monitor and achieve sales targets.
P&L of the Store:
Ensure compliance with company SOPs, manage store opening/closing, cash management, and store ambiance.
Stock Management:
Oversee stock ordering, analysis, sell-thru, ageing, and inventory audit.
SOP Management:
Ensure compliance with company SOPs, manage store opening/closing, cash management, and store ambiance.
Customer Relationship Management:
Build and maintain healthy customer relationships, resolve grievances, and promote customer retention and new customer acquisition.
Customer Experience:
Create a positive store environment, ensure high-class customer service, and fulfill customer demands.
New Staff Hiring & Training:
Hire and train new staff on product knowledge, customer service, and billing/reporting.
Experience: Relevant experience in Retail Management.
Qualification: Graduate in any discipline.