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Returns & Refunds

We want every Bodycare order to feel right—comfort, fit, and quality. If something isn’t right, we’ll help with a return, exchange, or refund as per the policy below.

At a glance

  • Window: Request within 14 days of delivery

  • Eligibility: Only selected items are returnable/exchangeable (check the product page for return eligibility)

  • Pickup: Free reverse pickup for returns & exchanges

  • Fees: No return/exchange fee

  • Refunds: To the original payment method or UPI (as applicable)

 

1) What items are eligible?

Returns/exchanges are available only for selected products.
Please check the Returns/Exchange eligibility mentioned on the product page before placing your order.

To be eligible, items must be:

  • Unused, unwashed, and in original condition

  • With original tags/labels intact

  • In original packaging (including boxes/packaging inserts, if any)

If the item does not pass a quality check after pickup, we may not be able to approve a return/refund.

 

2) Return / Exchange window

You can request a return or exchange within 14 days of delivery.

 

3) Free reverse pickup (Returns & Exchanges)

We offer free pickup for eligible return/exchange requests.

Once your request is approved:

  • We will schedule a pickup from your delivery address

  • Pickup timelines depend on your location and courier availability

 

4) Exchanges

If your item is eligible for exchange, you can request:

  • Size exchange (subject to stock availability)

  • Replacement for verified issues (wrong item/defect/damage)

If the requested replacement is unavailable, we may offer an alternate option such as:

  • A different size/variant (with your confirmation), or

  • A refund (as per the Refund section)

 

5) Refunds

Refunds are initiated after the returned product is received and passes quality check.

Refund method

  • Prepaid orders: Refunded to the original payment method

  • COD orders: Refunded via UPI (you’ll be asked to share your UPI ID)

Refund timeline

After QC approval, refunds are typically processed within 2 business days.
(Your bank/UPI provider may take additional time to reflect the amount.)

 

6) Damaged / Defective / Wrong item received

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with:

  • Order ID

  • Photos of the product and packaging (and tags, if possible)

  • (Optional) Unboxing video, if available

Requests raised after 2 days may not be eligible for resolution.

 

7) How to raise a return/exchange request

You can request support by contacting us with your:

  • Order ID

  • Registered phone number

  • Reason for return/exchange

Contact:

 

8) Important notes

  • Please ensure the product is packed securely for pickup.

  • Items showing not eligible on the product page won’t be accepted for return/exchange.

  • This policy applies to purchases made on BodycareApparels.com only.