Girls Frozen 100% Cotton Panty Character Print Underwear for Soft Comfort and Daily Innerwear Use - Pack of 3

Returns & Refunds

We want every Bodycare order to feel right—comfort, fit, and quality. If something isn’t right, we’ll help with a return, exchange, or refund as per the policy below.

At a glance

• Window: Request within 14 days of delivery

• Eligibility: Only selected items are returnable/exchangeable (check the product page for return eligibility)

• Pickup: Free reverse pickup for returns & exchanges

• Fees: No return/exchange fee

• Refunds: To the original payment method or UPI (as applicable)

1) What items are eligible?

Returns/exchanges are available only for selected products.
Please check the Returns/Exchange eligibility mentioned on the product page before placing your order.

To be eligible, items must be:

• Unused, unwashed, and in original condition

• With original tags/labels intact

• In original packaging (including boxes/packaging inserts, if any)

If the item does not pass a quality check after pickup, we may not be able to approve a return/refund.

2) Return / Exchange window

You can request a return or exchange within 14 days of delivery.

3) Free reverse pickup (Returns & Exchanges)

We offer free pickup for eligible return/exchange requests.

Once your request is approved:

• We will schedule a pickup from your delivery address

• Pickup timelines depend on your location and courier availability

4) Exchanges

If your item is eligible for exchange, you can request:

• Size exchange (subject to stock availability)

• Replacement for verified issues (wrong item/defect/damage)

If the requested replacement is unavailable, we may offer an alternate option such as:

• A different size/variant (with your confirmation), or

• A refund (as per the Refund section)

5) Refunds

Refunds are initiated after the returned product is received and passes quality check.

Refund method

• Prepaid orders: Refunded to the original payment method

• COD orders: Refunded via UPI (you’ll be asked to share your UPI ID)

Refund timeline

After QC approval, refunds are typically processed within 2 business days.
(Your bank/UPI provider may take additional time to reflect the amount.)

6) Damaged / Defective / Wrong item received

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with:

• Order ID

• Photos of the product and packaging (and tags, if possible)

• (Optional) Unboxing video, if available

Requests raised after 2 days may not be eligible for resolution.

7) How to raise a return/exchange request

You can request support by contacting us with your:

• Order ID

• Registered phone number

• Reason for return/exchange

Contact:

• Email: care@bodycareapparels.com

• WhatsApp:  9667796317

• Support hours: 9 Am to 6 Pm

8) Important notes

• Please ensure the product is packed securely for pickup.

• Items showing not eligible on the product page won’t be accepted for return/exchange.

• This policy applies to purchases made on BodycareApparels.com only.